Experience

A decade in luxury hospitality.

Built across multiple properties and markets — the foundation of a service style rooted in attention, discretion, and warmth.

Present
Assistant Director of Guest Relations
Art & Soul Group — Portugal & Europe
Lead the guest experience program across the group's portfolio. Mentor front-of-house teams, design VIP and long-stay protocols, and personally orchestrate stays for the group's most distinguished guests.
Recent
Guest Relations Lead
Lisboa Pessoa Hotel — Lisbon
Built the property's guest relations practice into a recurring talking point in five-star reviews. Curated private tours, transfers, and bespoke itineraries through Lisbon, Sintra, and Fátima.
Earlier — Banking and Finance
Corporate Banking
Bank of China — 4th Largest Bank in the World
Eight years in corporate banking at one of the world's largest financial institutions — building the professionalism, precision, and discretion that now define every guest interaction.

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Assistant Director of Guest Relations